Shipping information

Currency

All transactions are charged in either US Funds or Canadian Funds, depending on the location chosen during the registration process.

Geographic Restrictions

While we are pleased to ship to our customers anywhere in the world, unfortunately, shipping through the online store is restricted to the 48 contiguous United States and 10 Canadian Provinces. Customers in Hawaii, Alaska, Yukon Territory, Northwest Territories and Nunavut, who do place an order online, will be contacted for authorization on additional freight charges to their location. Any other locations should call 800-387-5808 (+1-416-745-1811) to place orders and arrange for shipping.

Canadian Customers (Taxes)

All applicable taxes, including GST, HST and PST, will be added during checkout based on the shipping destination of the item(s) ordered.

Delivery Time

We process orders the same day they are received prior to 2:00PM EST and generally ship items that are in our inventory within 3-5 business days. If delivery is required by a specific date, please notify us when placing your order. Please call for information on express delivery. To ensure rapid processing of your order, be sure to complete all necessary information on the Order Form. Custom items may take 2-4 weeks for manufacture and delivery.

Shipping and Handling Charges

Shipping and handling charges will apply to the order subtotal and will be automatically added at checkout.

Return Policy

All returns must be authorized by us and require a return authorization number. Call our Customer Service at 1-800-387-5808 a return authorization number. Returns must be sent within 30 days of date the product was shipped to you; otherwise the return will not be eligible for credit. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable). A restocking fee may apply and shipping charges will not be refunded. Custom orders may not be returned. The return authorization number must be included in all correspondence and returns. We are not responsible for misuse, customer installation, freight damage or improper storage.

Freight Damage and Shipment Shortages

We will gladly assist you with your freight claim. If a shipment is short or damaged, the shortage or damage must be noted on the freight delivery document at the time the product is delivered to you. Please notify us immediately if you need assistance with your claim. Please call 1-800-387-5808 the same day.

Inspect All Merchandise at Time of Delivery

All shipments must be inspected and checked against our packing list for shortages and damaged merchandise at time of delivery. Note any damages or shortages on the bill of lading or delivery receipt BEFORE signing it and take photographs of the packaging/damage. Covermaster is not responsible for damage or loss in transit. We will however, assist you in filing a claim if all of the correct procedures have been carried out. Call our customer service department within 24 hours of receipt of merchandise to notify us of any damages or shortages.